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RED / Cloud Components Intermittently Not Loading / Pod 1 & 3

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Our Development Team is currently investigating an incident that is impacting Cloud Components. Landing pages utilizing Cloud Components are intermittently failing to load. We do not currently have an ETA for resolution. The Next update will be at approximately 4 pm EST (UTC-5).

 

====================================

**Update**

Monday, December 8th, 4:00 pm EST (UTC -5)

Our Development Team continues to investigate this incident. While we do not currently have an ETA for resolution, the next update will be tomorrow morning.


Brand Integrity - Changing the Mindset

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According to most studies, effective ads/content resonate best when some sort of element of emotional appeal is introduced. An example is the growing trend in manufacturing videography of showing a haggard old employee slaving away at his\her machine or workstation while smiling or pleasantly interacting with coworkers. Maybe this is just a local trend but I've now seen it in several different places. Maybe they're on the verge of retirement, maybe the valiant corporation they work for rescued them from destitution; we may never know. But now we are happy for them and may even experience some melancholia. This doesn't make me want to go out and find the oil filter or bathtub caulking that they produce, but I do remember them. Other videos associate copious amounts of euphoria when performing remedial tasks or using some type of product not associated with happiness. "HAHAHAHA this salad dressing is so good I can't help but laugh and smile! Let me spin around the room with sheer joy!" or "This miracle cleaner makes me look forward to scrubbing the toilet!"

 

However, this is a question, not a rant.

My company has worked very hard to, with some key acquisitions, achieve a very staunch corporate public image. We are professional, efficient, sharp, and effective and I'd like to think that is how the rest of the world see us.

 

My question(s):

 

1.) How to toe the line of emotional appeal to an inanimate finished good (not a sexy one either) in general?

 

2.) How to do so without damaging the professional image that we've worked hard to establish?

 

I know this is very broad but I have faith...

Bulk API 2.0 Sync Actions

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I'm having difficulty using the add contact to list and subscribe contact to email group sync actions in a single import.

 

The documentation states that multiple actions are allowed and the request is accepted, but the email group subscription isn't being set.

The contact is only being added to the contact list.

 

Here's my import definition:

 

{

  "name": "ConnectWise Import",

  "identifierFieldName": "C_EmailAddress",

  "fields": {

    "C_EmailAddress": "{{Contact.Field(C_EmailAddress)}}",

    "C_FirstName": "{{Contact.Field(C_FirstName)}}"

  },

  "isSyncTriggeredOnImport": true,

  "updateRule": "ifNewIsNotNull",

  "uri": null,

  "syncActions": [

    {

      "destination": "{{ContactList[675]}}",

      "action": "add",

      "status": null

    },

    {

      "destination": "{{EmailGroup[81]}}",

      "action": "setStatus",

      "status": "subscribed"

    }

  ]

}

 

When I remove the add to contact list action the subscribe to email group action works.

Am I doing something wrong?

Advisory: Eloqua 467 Release - Sunday, December 14th, 2014 / Pod 1 ONLY

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Eloqua 467 Release - Sunday, December 14th, 2014

 

The Eloqua 467 Release will roll out between 5 and 11 am EST (UTC -5), on Sunday, December 14th, 2014.

 

Please review the supporting resources available in the Topliners Release Resource Center. This includes Release Notes for both E9 and E10, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insider, you'll need to request access to that group before you can access the Release Resource Center.

 

 

NOTE: Please check out our newproduct documentation site.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this window. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

Where do you read your e-mails?

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Not the place, but the device that you use more frequently to read your e-mails

What do you really think about Topliners' Reputation score?

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What do you really think about Topliners' Reputation score? Does it accurately reflect a person's Eloqua skill level? Or is it a contrived manipulation of the scoring mechanisms? Please vote and comment!

Sales & Marketing Alignment via SFDC Campaign Integration

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The Challenge:Alignment of campaigns to support sales objectives and the ability for sellers to add contacts to these campaigns

 

 

Greater alignment and communication between sales and marketing is common challenge in any industry, but even more so in the healthcare industry.  Our sellers are in field based and spend most of their time in operating rooms and healthcare facilities.  Because our industry size and contact base is fairly static, our marketing teams are tasked with a more account-based approach to product awareness, demand creation and sales enablement.  The combination of our sales organization and marketing approach creates a unique challenge as our sellers are often the most aware of the buyer's stage in the buying cycle and therefore the content that is/isn't appropriate.  This means that without a high level of communication/alignment between sales/marketing, we could be missing the best opportunities to communicate with customers and prospects to create product awareness and interest and support our sellers by accelerating the buying cycle.  Our recent adoption of Salesforce.com and subsequent Eloqua integration, opened some interesting opportunities to increase alignment and communication via the API.


The Solution: Campaign Integration

We leveraged the newly built integration calls between SFDC/Eloqua to pull back campaign membership (contact details), status(active/responded), and seller info (rep owner) into an Eloqua custom data object (CDO).  This integration allows us to automate Eloqua campaign inclusion based on a seller adding a contact to a matching campaign in SFDC.  Our campaign segments are built on shared filters that query the CDO to include/exclude the appropriate contacts based on campaign membership and status.  There is an added level of complexity to our contact/campaign model in that a single contact will often be part of multiple organizations and could be speaking with reps that cover separate product lines all at the same time.  We solved for the multiple rep by writing the SFDC campaign member owner (rep who added them to a campaign) to a unique rep type contact field for each of our rep types in Eloqua and by configuring a signature rule based on this field so that each email comes from the correct rep.  Additionally, as our contacts often respond directly to the seller via phone or email, we built in safety checks on the campaign canvas between each email to verify that the contact has not "responded" in the SFDC campaign so that we don't email contacts that are actively communicating with sellers.

 

The Results:

12.2% increase in Unique Open Rate as compared to non-signature rule 'marketing' emails

1.2% increase in Unique Click-Through Rate as compared to non-signature rule 'marketing' emails

4,803 contacts enrolled in campaigns in the first quarter since launch

2,027 new contacts added to Eloqua via campaign integration (full SFDC-->EQ contact integration is not turned on currently)

94% of sellers in core launch are participating

Significant initial closed-loop reporting results via this integration

 

Considerations:

1. Email Privacy Compliance.  This has been launched only in the US based on current privacy regulations.  Additionally, we have enabled some traffic management steps on the campaign canvas to help avoid over-emailing and have an editorial calendar so that there are limited campaigns available each quarter that align with sales objectives.   

2. Content. One of the key wins in this was greater alignment on campaign content that directly supports sales objectives at specific stages of the buying cycle.  Take advantage of your seller's expertise and perspective when writing content for sales focused campaigns.

3. Sales Alignment.  We have started to frame the SFDC/EQ integration as the primary communication channel between sales and marketing.  Sales can let us know which contacts they need help with via campaigns and we can provide information back on marketing engagement at the account and contact objects both for these direct rep-initiated campaigns as well as for lead lifecycling.  This accountability and transparency have been very positive for the sales/marketing relationship and SFDC engagement.

 

EU Classes That Influenced This Solution:
Eloqua Sales Tools

Personalizing Campaigns

Database Configuration

System Integration

All our email are belong to junk

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We've very recently been having all of our emails from Eloqua going straight to junk. We're positive the problem is not with the content. We've run it through several tools and none squawked about our messages being spam, and we've deployed this type of content previously without too much trouble.

 

Here's the cause:

Our mail servers at Microsoft are marking all of our Eloqua emails as spam. This has to do with MS not knowing that it's cool for Eloqua to send out email on our behalf. This wouldn't be a problem if Eloqua would bounce the emails off our mail server instead of directly to recipients, or if I had a list of Eloqua's mail servers that we could use to tell MS its cool for them to send mail out on our behalf.

 

I need to know one of the following:

how to redirect emails so they are routed through our mail server

OR

where to find the list of email servers responsible for sending out our emails.

 

If there's something I've totally missed, feel free to let me know.

 

 

P.S. Has there been a major change recently with Eloqua's email deployment system? I swear this wasn't a problem a week ago.


Why do the numbers between my Eloqua form and WebEx not match?

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Hi Topliners,

 

I have a form hosted on Eloqua that registers people into WebEx when they submit it.
However, for some reason, the number of registrants between the two don't match even remotely.

 

I have 100 form submissions with no duplicates, 30 in the hold step for after they run through the connector in the campaign, and another 60 in WebEx.

 

Anyone have any thoughts or ideas as to what would cause this?

 

Thanks,

Brian

Installing the WebEx App from the AppCloud

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Webex App

 

This article will describe the individual pieces of the WebEx App, how to install it and it will outline a sample program. This document assumes the reader knows how to use Eloqua Program Builder, Eloqua Emails and Eloqua forms.

In order to use the WebEx App, you will need to have a valid WebEx account with API access. You will also need to register at cloudconnectors.eloqua.com

What is the difference between cloundconnectors.eloqua.com and Appcloud.eloqua.com

 

 

WebEx App Components

The WebEx App is made up of the following Connectors:

  • WebEx Register - allows you to register a contact to attend a WebEx event.
  • WebEx Unregister - allows you to unregister a contact for a WebEx event.
  • WebEx Query - allows you to determine whether a contact actually attended a WebEx event.
  • WebEx All Viewers - allows you to pull into an Eloqua group all the people who attended a WebEx event.

The first 3 are Cloud Connectors, which are used in Program Builder. The last is a Cloud Feeder, which automatically pulls records into a group in Eloqua

ARTICLE – What is the difference between an App, a Connector, a Component and a Feeder

 

How to Install an App

 

To install the Webex App, visit this page:
http://appcloud.eloqua.com/apps/webex-connectors

Click on the green “Get App” button in the top right corner:

install app.png

 

Installing Connectors:
A new screen will open. Click on the “Add Connector”:

add connector.png

 

IF you are not logged into Eloqua, you will be prompted to login. It’s recommended that you click the “remember me” button. After logging in, you will see a screen similar to this:

cloud connector management.png

 

The bottom portion of the screen shows any connectors that are currently installed. The top portion is where the connector is actually installed. Click the “Add” button:

add.png

 

If you receive an error similar to this, it means the Connector had been installed previously:

all ready exists.png

 

If you receive a confirmation similar to this, the App connector has successfully been installed:

successfully installed.png

Repeat this for any other Connector you would like to install

 

Installing a Cloud Feeder

Cloud Feeders have a different installation then Cloud Connectors.

NOTE - Before the Cloud Feeder can be installed, the event needs to be configured within WebEx.  You will need to input the following information into the Cloud Feeder:

  • WebEx User Name
  • WebEx Password
  • WebEx Session Type
  • WebEx Session ID
  • WebEx Organization Name

 

Create a user in your Eloqua install. This user is the one used to push data in through the feeder. It doesn’t need to be dedicated to one feeder, but it should be a user dedicated to API access. For more information about setting up a user, please search the knowledge base of the article titled "Eloqua-Setup"

 

Ensure the user is added to the “API Users” security group to ensure it has API access. As well, remember the username and password for the user, because you will need it for the next step.

 

Create a contact group in Eloqua to store the Contacts. For more information about creating a contact group, please search the knowledge base for an article named "Database Management".

 

If you would like to store the Start Time and the Minutes Attended, create those fields in Eloqua now. For more information about creating a contact fields, please search the knowledge base for an article named "Database Management".

 

To install the WebEx feeder, go to the following URL: https://cloudconnectors.eloqua.com/StepTypeOverview.aspx?StepType=WebExAllViewersQuery

Click on the “New Step” button.  You will be brought to a screen like this:

cloud login.png

Fill it out with the user credentials you created in the previous step.

You will be brought to the following screen:

config.png

 

Input the information collected from WebEx earlier.

Select the contact group created earlier.

Once everything is configured, you will need to enable the feeder. In order to do that, click on the “Credentials” tab within and select “Enable Step”:

login.png

 

Using the Connectors in Program Builder

 

Each connector executes as an action in a step in Program Builder. Once a contact hits that step, the Connector grabs that contact, and processes it based on the logic defined in the Connector. When it’s done, the Connector changes the status of the contact in the program, and the contact continues on its way.

 

 

To use the Connector in Program Builder, do the following:

Create a step in the program where you want the step to execute

Set the action of the step to: “Cloud Connector”

You will be provided with a list of Cloud Connectors that have been created. Select the correct one from the list:

list.png

Click on the “Configure Button”. This will bring up a configuration window from Cloudconnectors.eloqua.com (you may need to login to Cloudconnectors.eloqua.com):

config.png

Once you are logged in, you will need to input the credentials of the user that was created earlier:

cloud login.png

On the configuration and field mapping screen, you will have slightly different options for each CloudConnector.

 

They are as follows:

Configuration

 

Register Attendee

Unregister Attendee

Query Attendee

Description

Description

Y

Y

Y

 

WebEx User Name

Y

Y

Y

From WebEx

WebEx Password

Y

Y

Y

From WebEx

WebEx Session Type

Y

Y

Y

From WebEx

WebEx Session ID

Y

Y

Y

From WebEx

WebEx Organization Name

Y

Y

Y

From WebEx

Source of WebEx ID

Y

Y

Y

Is it the same ID for each contact, or is it dynamic based on an ID in a contact field

Send Email invitations

Y

 

 

Do you want WebEx to send the invitation, or do you want it sent from Eloqua?

Store Join Meeting URL in

Y

 

 

If you are sending confirmation from Eloqua, you can store the URL for the webinar on a contact field

Store Event Attendance Data in

 

 

Y

Do you want to store data on the Contact or in a custom object? If you run many events, you want to store in a Custom Object

 

 

Fields:

 

Register Attendee

Unregister Attendee

Query Attendee

Email Address

Y

Y

Y

First Name

Y

 

 

Last Name

Y

 

 

Title

Y

 

 

Company

Y

 

 

Address 1

Y

 

 

Address 2

Y

 

 

City

Y

 

 

State

Y

 

 

Zip/Posta

Y

 

 

Country

Y

 

 

Phone

Y

 

 

Join Meeting URL

Y

 

 

Minutes Attended

 

 

Y

Start Time

 

 

Y

 

 

 

 

 

Once everything is configured, you will need to enable the connector. In order to do that, click on the “Credentials” tab within and select “Enable Step”:

 

The Program      

Defining every step of how to configure the program is outside the scope of this article. Here is a sample program that can be used as a guide to creating your program:

program.png

 

NOTES:

The webex "Query Attendance" step can only return data for events that have occurred in the last 90 days.

CRM/Marketing Systems Administrator - Autotask Corporation - Albany, NY

Energize Your Eloqua10 Forms with CSS

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CSS can be used to heavily customize the layout of forms in Eloqua10.  In this article we will provide sample cover some common formatting use cases on Eloqua10 Landing Pages.  Further details about uses of CSS in Eloqua10 form templates can be found here: EE12 - Do It - Eloqua - Energize E10 Forms

 

Eloqua10 Forms HTML Structure

Below is an outline of the structure of the HTML generated by Eloqua when a form is added to a landing page.  By targeting the HTML classes highlighted below, we can control the layout of any form on your landing page.

 

Basic Anatomy.png

 

.elq-form This class identifies the div tag which encompasses the entire form object on your landing page.  We usually will not target this div directly with CSS, but it's presence is necessary to create two-column forms
.form-design-fieldThis class identifies the div tags which encompass each row (label and field) of your form.  Targeting this class with CSS will allow you to control the spacing between form fields and the number of fields in each row of your form
labelTargeting this HTML tag with CSS will allow you to control the alignment and spacing of your form field labels
.form input wrapperThis class identifies the div tag which encompasses the each form feild and it's associated validation message.  We usually will not target this div directly with CSS, but it's presence is necessary to control the positioning of validation messages
.LV_Validation_MessageThis class  identifies the validation messages that appear when a required field is not filled out.  Targeting this class with CSS will allow you to control the appearance and position of validation messages
H3This HTML tag is used to create section headers.  Targeting this with CSS will allow you to format you section headers to look like form field labels, allowing you to ask questions longer that 100 characters on your forms
#formElement-Each form-design-field div tag is assigned a numbered formElement ID when your form is published.  IDs are assigned sequentially so the first element (field) on your form will have an ID of #formElement0, the second will have an ID of #formElement1 and so on.  Tageting these IDs with CSS will allow you to control te appearance of individual fields on your forms

 

Sample Code


 

Reduce spacing between form fields

.form-design-field {

padding:0px!important;

}

Treat a section header as a form field label

H3 {

font-size:12px!important;

}

Allow forms on the landing page to span two columns

(*note* this works best when all of the fields on the form have their field width set to large in the form editor)

.form-design-field{

padding:0px!important;

width:47%!important;

min-height:55px;

position:static;

float:left;

clear:none!important;

}


SurveyGizmo Issues

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Hello Eloquans! 

 

Has anyone had trouble with the SurveyGizmo Cloud Connector since SG updated recently? 

 

We had installed and configured the SurveyGizmo Cloud Connector and it has been working fine for us, up until the recent SurveyGizmo update. Following this update, we are unable to properly utilize this tool and survey send/integration is a critical area for our business. My organization is seeing the following primary issues:

1) we cannot see the complete set of surveys in our Surveygizmo instance with the Cloud Connector

2) we are no longer able to embed the survey via the old method of choosing the assigned iframe embed code on the survey (SurveyGizmo has changed the way they embed their surveys).

 

I just logged an Eloqua Support ticket, but thought I'd also see if others had a similar experience?

 

Thanks!

Soft bouncebacks

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If a person is a soft bounceback X number of times, is there a setting that once they reach that number of times they are considered a hard bounceback? Or, can a contact be eternally considered a soft bounceback?

Is there any smart way how to export CDO records and merge them with Contact fields?(programatically)

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I am having CDO which holds some records. There might be 3 records mapped to the same contact.

 

I would like to export CDO records to CSV file and have some contact fields included.

 

I would like to use BULK API since I am using it for CDO export.

 

The only way I know right now, is to export CDO records, put them to shared list (programatically) setup shared list view and then download them back.


Using Dynamic Content

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I am curious as to how people are using Dynamic Content in emails, landing pages, and PURLs.  When you use Dynamic Content, how many variations do you typically create?

★ Symantec is looking for Eloqua + Web Developer - Mountain View, Ca

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Symantec

Web Apps Developer w Eloqua - IT / Business Marketing

www.symantec.com

 

Times have become very exciting at Symantec with the recent marketing transformation.

Looking for someone to join the Symantec team.


If interested in this role please email your resume and cover letter to   alp_mimaroglu @ symantec.com

 

Responsibilities

 

As a developer within the Marketing Business Application Services group in IT, this position will provide hands on technical leadership to identify, design, implement and sustain Marketing services that IT offers to the Enterprise & Consumer Marketing organizations.

 

• Own the technical design, development & implementation of marketing projects

• Work with global cross-functional teams to ensure tasks are completed on schedule, conduct code reviews and troubleshoot defects.

• Sustain and improve existing technologies that enable the Marketing organization including integrations with other on premise and SaaS applications

• Be on point to troubleshoot end user issues and provide resolution in a timely manner

• Ensure IT compliance with Symantec standards and best practices.

• Maintain an expert knowledge of the Marketing Technologies and best practices

 

Qualifications

 

• BE/MS in at least one of the following: Computer Science, Engineering, Marketing Technology, or Technical Equivalent applicable certification or equivalent experience

• 3+ years web development with HTML, XHTML, CSS, and JavaScript

• Integrating on-premise applications with SaaS applications experience is a must. Experience with messaging platforms – TIBCO is a plus

• Building custom integrations from Eloqua to other application is a plus

• Working experience with marketing automation systems is required. Eloqua experience or certification is a plus

• Working experience with Salesforce.com, and website analytics tools like Omniture is a plus

• Proficient with manipulating large data sets

• Experience working with Agile Development methodologies and Frameworks

• Proven background in supporting the solutions deployed in production including responding to user issues, working with cross functional teams to identify, isolate and resolve issues within complex ecosystem of highly integrated applications

• Ability to prioritize and meet deliverable in a highly driven and demanding environment.

• Ability to work independently with minimal oversight while delivering outstanding results

Gravity Forms + Eloqua

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Hey everyone,

 

Just wanted to share a contribution to this community to help others that might be using WordPress and Eloqua. This is a plugin that integrates Eloqua with a popular forms plugin for WordPress called Gravity Forms:

 

https://github.com/solepixel/gravityforms-eloqua

 

There seems to still be one major bug lingering and that's posting the form data to Eloqua through the API. As of now, I haven't been successful in getting it to show up in Eloqua, but possibly with the help of some other developers in this community, we can squash that bug. Here's where it all happens:

 

Building the Form Submission object to send to Eloqua:

https://github.com/solepixel/gravityforms-eloqua/blob/master/gravityforms-eloqua/gfeloqua.class.php#L316

 

Submitting the Form Data:

https://github.com/solepixel/gravityforms-eloqua/blob/master/gravityforms-eloqua/api/class.eloqua.api.php#L193

 

Making the API call:

https://github.com/solepixel/gravityforms-eloqua/blob/master/gravityforms-eloqua/api/class.eloqua.api.php#L98

 

I'm not 100% sure where my problem is occurring. The response I get from Eloqua doesn't seem right, it's almost like I'm doing a GET on /data/form/ID rather than a POST. Anyway, please feel free to submit a Pull Request if you have anything to contribute or let me know if you know what's wrong with it and I can update it. Thanks again!

configure integration error notifications?

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Hi All,

 

Can we add more than one email address under configure integration error notifications section. with field name as Email address.

Integration Error Notification.jpg

When ever an integration fail a notification email should sent to set for users,So that he can immediately take action.

 

 

 

Oracle Eloqua Marketing Cloud Service 2013 Implementation Specialist?

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Have you taken and passed the Oracle Eloqua Marketing Cloud Service 2013 Implementation Specialist Exam?

 

Please leave your thoughts about the exam in the comments.

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