Hello fellow Eloquans,
I have a newbie question, and I'd like to have an answer quick since I have an active campaign that may require urgent stopping to be fixed
Let's give a bit of background first:
- Our Eloqua implementation is synched with CRM (SalesForce). My campaign has a SFDC Campaign ID.
- My campaign has several waiting steps and I have contacts all over those steps, the final one (no one got there yet) will send the contacts to a "Create Lead" call, basically a "send to program" action, pushing them into System 2.0 - CRM Update (Point of Interest).
- The System 2.0 - CRM Update (Point of Interest) program is the out of the box, and among other steps, it checks if the contact record has a Campaign ID, and if so, it will create a Campaign Member in the SFDC Activity. It also creates a lead, but the Campaign ID is critical to establish that relationship with the SFDC Campaign.
Now back to my campaign... I checked some of the contacts that are waiting in the different steps and I don't see in any of them the Campaign ID stored...
There's something I'm doing wrong in the campaign design, then? How will Eloqua store that Campaign ID in the contact and when does that happen?
I have other forms/landing pages where I manually forced (harcoded) the Campaign ID to be stored in the Contact, and then pushed to the "create lead" program, but in this case, I was expecting the campaign to do it.
Anyone can give me some tips on how/when that Campaign ID will be included, if it's a critical step I missed in my campaign?
Thank you all!